“Good enough never is.” – Debbi Fields
For every customer who bothers to complain about poor service, 26 others remain silent.
Research reveals that the average “wronged customer” will tell 8 to 16 people.
91% of unhappy customers will never purchase services from you again.
It costs about five times as much to attract a new customer as it costs to keep an old one.
Each one of your customers has a circle of influence of 250 people or potential customers who hear bad things about you.
The moral of the story – every customer counts.
The eight smartest words in the English language are: I DON’T KNOW, BUT I WILL FIND OUT.