There is one trait, more than any other that defines your success probability. And how the market perceives you, your team, your products, services, and your brand.
That one crucial trait is TRUST.
The critical question you need to answer is: “How do I create a connection with my market, clients, team, and suppliers? A connection that influences the way they see me as the most trustworthy demonstration of having their best interest at heart?”
I list 12 high-trust behaviours that build more substantial levels of trust with people, your market, team, and vendors.
Apply these across your business, and I guarantee that your results will improve fast.
1. Talk straight
Be honest. Be authentic. Tell the truth. Don’t be vague or ambiguous. Clearly say what you mean.
2. Demonstrate concern for others
Everyone matters, so show empathy. Show you understand, respect, appreciate, and acknowledge others.
3. Be transparent
Open yourself to others with positive intentions in a transparent manner.
4. Understand that your clients are not always right
But it doesn’t matter. I’m not saying that you give in to an unreasonable client. Still, you must remember that the solution and saving the relationship is the main priority.
5. Commit and plan for the constant growth of trust
Measure each day how your business is growing trust. Improve your ability, understanding, respect, trustworthiness, relationships, and appreciation for you and your team to build trust.
6. Display loyalty
Show loyalty to everyone, including your clients, colleagues, and vendors. This is a significant attractor factor. People will multiply their commitment on your behalf, expand their willingness to support and help you.
7. Face challenges head-on
Don’t avoid challenging situations and don’t bury your head in the sand. Lead tough conversations with strength. A crisis faced head-on usually provides an opportunity to resolve issues, apologise, and more often than not improve situations.
8. Don’t play the blame game
Be accountable. Don’t blame others when things go wrong. Take appropriate responsibility for results and relationships.
9. Be impeccable with your word
Say with clarity what you’re going to do, then do it. Make commitments carefully and ensure you keep them.
10. Listen before you speak
Ask more questions. Find out what is most important to the other person. Don’t make assumptions. Understand before you diagnose.
11. Your job is to deliver results
Results builds trust. Mediocrity doesn’t count. Deliver results that far exceed the minimum expectations.
12. Try hard to develop a YES attitude
Develop immunity to the word NO. Wherever possible, avoid the words “but”, “can’t” and “impossible”. A YES attitude helps you formulate your responses in a positive form.
Learn how to suitably extend trust to others based on each situation and not emotional or personal issues. Extend trust in abundance to those who have earned your trust. And in principle to those who are earning it.
You want to build a reputation of authenticity, credibility, and trust as a person, business owner, manager, or sales consultant.
Build a reputation not merely for the quality of your people, products, and services. Still, in the quality of your relationships and bonds, you create with everyone you deal with.
Trusting you is my decision. Proving me right is your choice.