1. Choose your attitude at the start of the day. Consciously choose the attitude you take to work each day. A positive, enthusiastic, and can-do attitude can move mountains – regardless of how you feel inside.

2. Focus on opportunities. Realise that you are offered a dozen leadership opportunities on a silver platter each day, regardless of your age, experience, seniority, and status. Therefore, you will use the words, “what do you think”, “that’s a good idea”, and “let’s try it” as often as possible.

3. Arrive early. Leave late.

4. Listen aggressively. Formally practice and improve your listening skills. Active listening is life’s no. 1 skill. Effective listening builds rapport and shows respect.

5. Learn something new today. Meet someone new today. Eat lunch with someone new today. Live permanently on the edge of your discomfort zone because that’s where all the growth is.

6. Welcome failure. No screw-ups mean that you are not giving it your all. Those whose records include few or no failures only suggests an unwillingness to brave the unknown.

7. Develop an attitude of gratitude. Say thanks for the tiniest bit of helpfulness. Make this a big priority.  Master the art of appreciation and be generous in using the words “Thank you” to honour assistance or achievement of even the most minor sort.

8. Smile! (A key to building great rapport)

9. Eye contact is essential. (Another rapport building winner)

10. Wholeheartedly acknowledge the value of analysis, but in the end, swear by the motto that “Actions speak louder than words”. Take massive action!

10.5 YOU will unfailingly aim for EXCELLENCE in all you do. You will use excellence as the principal benchmark in assessing yourself and your work and your impact on your clients, colleagues, and all with who you come in contact with.